Refund & Cancellation Policy

1. Subscriptions and billing

AgentFlow10 is a subscription software service. Paid plans are billed in advance on a recurring basis (monthly or annually) according to the plan you select, and renew automatically until cancelled. Payments and invoicing are handled by our payment provider, Paddle, which acts as the merchant of record for purchases of the Service.

2. Cancellations

• You can cancel your subscription at any time from your account’s billing settings, or through the customer portal linked there.
• When you cancel, your plan remains active until the end of the billing period you have already paid for. You keep access to paid features until that date, after which the subscription will not renew.
• Cancelling stops future renewals. It does not, by itself, trigger a refund for the current period (see Section 3).

3. Refunds

Except where required by law, fees are non-refundable, and payments for the current and past billing periods are not refunded when you cancel. This includes partially used billing periods and unused token allowances.

We may, at our discretion, issue a refund or credit on a case-by-case basis — for example, in the event of a duplicate charge, a billing error, or a documented failure of the Service. Requests are reviewed individually.

4. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer-protection law. Where such laws apply — for example, statutory “cooling-off” periods for consumers in the UK, EU, and other regions — those rights take precedence over the general terms above, and our payment provider will process eligible refunds accordingly.

5. Failed payments

If a renewal payment fails, we (through our payment provider) may retry the charge and notify you. If payment cannot be collected, paid features may be suspended or the subscription may be cancelled. Restoring access may require updating your payment method and settling any outstanding balance.

6. How to request a refund

To request a refund or raise a billing question, email hello@agentflow10.app from the address associated with your account. Please include your account or workspace details and, where relevant, the invoice or transaction reference so we can locate your payment quickly.

7. How refunds are processed

Approved refunds are issued through Paddle to your original payment method. Once approved, refunds are typically processed within a few business days, though the time for funds to appear depends on your bank or card provider.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

9. Contact us

Questions about refunds or cancellations can be sent to hello@agentflow10.app. You can also review our Terms of Service and Privacy Policy.